Shipping & Delivery
Fast, tracked shipping from the Sunshine Coast — Australia-wide and to New Zealand.
Outside Australia & New Zealand? Order from Aulterra USA
Processing Times
All orders are processed within 1–2 business days. Orders placed after 1:00 PM AEST are handled the following business day. You will receive a notification email once your package is on its way.
Order Tracking
Australian domestic and New Zealand international orders are tracked and sent with Australia Post. Tracking numbers are emailed to you with a direct tracking link. Delivery windows for each destination are set out below.
Australia Post — domestic estimated delivery
These estimates apply to shipping addresses in Australia. They are based on business days after posting, with shipments originating from Queensland postcode 4573. Delivery speed depends on final destination and Australia Post network conditions.
For detailed delivery information, visit Australia Post delivery speeds and coverage.
Australia — shipping methods, cost & delivery windows
Method
Standard tracked envelope*
Cost
$6.00 / free**
Within QLD
3–5 business days
Interstate
4–7 business days
Method
Express tracked envelope*
Cost
$9 / $3**
Within QLD
1–2+ business days
Interstate
1–3+ business days
Method
Standard parcel
Cost
$9.50 / free**
Within QLD
2–4 business days
Interstate
3–7 business days
Method
Express parcel
Cost
$12.50 / $3**
Within QLD
1–2+ business days
Interstate
1–3+ business days
* Envelope shipping is available when ONLY ordering Neutralizer Disc Packs.
** With a minimum spend of $199 get free standard shipping and discounted express shipping (Australia addresses only).
For returns and refund details, please visit our Returns Policy.
New Zealand — international shipping
We ship to New Zealand addresses using Australia Post international services. Rates are fixed (no free-shipping threshold). Actual delivery may vary with network handling and customs clearance. At checkout, merchandise is shown without Australian GST; your order confirmation will state "No GST charged" for New Zealand deliveries.
Method
Standard international
Cost (AUD)
$16.00
Estimated delivery
4–7 business days
Method
Express international
Cost (AUD)
$33.00
Estimated delivery
2–5 business days
For returns and refund details, please visit our Returns Policy.