Processing Times
All orders are processed within 1–2 business days. Orders placed after 2:00 PM are handled the following business day. You will receive a notification email once your package is on its way.
Order Tracking
All orders are tracked and shipped by Australia Post. Tracking numbers are emailed to customers with a direct tracking link.
Australia Post Estimated Delivery Times
Delivery time estimates are based on business days after the day of posting, with shipments originating from Queensland postcode 4573. Delivery speed depends on final destination and Australia Post network conditions.
For detailed delivery information, visit Australia Post delivery speeds and coverage.
Shipping Methods, Cost & Delivery Windows
Method
Regular envelope*
Cost
$5.50 / free**
Within QLD
3–5 business days
Interstate
4–7 business days
Method
Express envelope*
Cost
$8.95
Within QLD
1–2+ business days
Interstate
1–3+ business days
Method
Regular parcel
Cost
$10 / free**
Within QLD
2–4 business days
Interstate
3–6 business days
Method
Express parcel
Cost
$12.50
Within QLD
1–2+ business days
Interstate
1–3+ business days
* Envelope shipping is available when ordering only Neutralizer Disc Packs and/or Mini Pillows.
** Free shipping applies with a minimum spend of $199.
For returns and refund details, please visit our Returns Policy.